About Us + T&CS

Since 85 Designs is located in Warrnambool, Australia. We love designing and creating special pieces using Acrylic and Timber

We are a 100% Australian Company. Designed and Made in Australia.

All our orders are custom made for you wait times are around 10 business days, if you require it quicker please email us.

All orders are posted via regular Australia Post, if you require express or registered post please email us. If posted via regular Australia Post we do not take responsibility for orders once they have been posted.

RETURNS, EXCHANGES AND REFUNDS

Since 85 Designs cannot take any responsibility for lost or damaged mail once it has left our care. We also dont offer refunds or exchanges on personalised and custom orders.Lots of love and care goes into packaging orders for shipment, and each item is inspected thoroughly before its sent.If your item arrives damaged please contact us within 24 hours with your order number and photographs and descriptions of the damage exactly as they have arrived to you. We'll assess damage on a case-by-case basis, and its at our discretion to determine whether an item can be returned and replaced or repaired on the basis of damage. Furthermore, we'll refuse a damaged return if you haven't sent us an email notification and appropriate corresponding photographs within the specified time period after receiving your order.Where repair or replacement is deemed necessary by our team, your initial item must be returned to us in an unused condition, including all original packaging. All return shipping costs are payable by the customer. We recommend that you carefully repackage your item to avoid any damage during delivery and consider using tracked or registered mail carrier to track your item for your own peace of mind.Please retain proof of postage until we have confirmed your replacement has been processed.We reserve the right to refuse returns if they dont meet the conditions above.
Refunds and replacements will not be offered if the customer:

  • simply changes their mind
  • decides they do not like the purchase
  • decides they have no use for it
  • damages the goods by not handling carefully as per our Product Care, and/or mounting items securely to surfaces
Our Personalised Products and Custom Designs are made-to-order according to each customer's specifications, so changes and requests for returns or re-makes where the customer has made a personalisation error or simply changed their mind are not possible. We understand that these things happen sometimes though, and where we can, we'll try to help out with an affordable solution if we receive notification within time period specified above. If your order is incorrect for any reason, please contact us within 48 hours with your order number and photographs and descriptions of what you have received.

We love designing custom orders please contact us if you have any ideas.

 

Thanks Hannah x

Phone - 0438068290

Email - hello@since85designs.com.au